Kaufman, Ron: UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)

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Kaufman, Ron : UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)

U.S.A.: Kaufman Professional Services, 2002

ISBN 9810459394

Wraps are rubbed and marked.Signed by author.Well bound.Key lessons and learning points to motivate your staff,build your service culture,and keep your customers coming back for more.[R.K]. Book Condition: Very Good. Binding: Soft cover

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